Gifting, but make it Post-Sales
Reward customer activities, encourage adoption, say thanks, and more - all at an "after the funnel" cost with management tools built for CX teams.
Reward and encourage
Your best customers
Celebrate go lives and tough project wins, welcome new members to your customers' teams, or even celebrate their personal accomplishments (branded baby onesies, anyone?). People want to be noticed and appreciated!
Encourage faster
Product Adoption
Usage wasn't built in a day, but running adoption competitions with real-world rewards can help end users push through their new product jitters and get them to the metrics you need to see to demonstrate value.
Ever wonder
"How would a CX team justify a $30,000 platform fee?"
Turn Your Customers into
All Star Advocates
Say thanks for their webinar participation, surveys, and reference calls with a quick gift. You want to make sure your customers keep putting up their hands to volunteer.
** **
Save the budget for your gainsight bill
Postsent is $249/month
We all know retention isn’t given the same budget as net new revenue (yet!). Gifting budgets for CX teams can be 10x less than top of funnel activities, which is why why we're priced 10x less than leading corporate gifting platforms.
We keep it
Easy to understand
Your $249 per month which covers hosting and technology alongside your first set of branded and unbranded gifts. When gifts are ordered you pay a transparent cost per item sold and we take care of inventory, printing, shipping, partnerships etc.
Tailor made
cx management tools
Let your team gift without dozens of budget requests flying around Slack. You can assign a spend per CSM every month that they can "use or lose". You get a record of what was sent to who if you want to keep tabs on what's working and who's spending.
Pricing
Our goal is to keep our pricing in line with CX budgets. Out platform fee helps pay for our technology costs, and you only pay additionally per custom item (one-time!).
$249
/month
Platform fee includes
1 Branded Shop
6 Custom Branded items
Unlimited unbranded items (i.e. gift boxes)
Unlimited seats & transactions
Ability to manage automatic budget controls per CSM
Reporting on purchases
No additional fees per shipped item, you pay the price per item as listed in your shop, plus shipping
$20
fee
For additional items
Additional branded items can be added for a one-time fee of $20
You can use our product templates, or have our team design on your item
All items allow for one revision
If you sign up for an annual plan, you receive 5 additional branded products per year
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FAQs
How is Postsent priced?
We believe in open pricing - Postsent charges a base fee of $249 USD per month which covers hosting and technology alongside your first set of branded and unbranded gifts.When ordered, you pay us the price listed in your shop (plus shipping cost if we don't include shipping in your prices), which covers manufacturing and fulfillment. We maintain those prices and keep them up to date to line up with costs. Note that customers may see duties on shipments depending on their region.Additional branded gifts can be added for a one time services fee of $20 per item or 5 can be unlocked by signing up for an annual plan.Our pricing motto? "No Surprises".
What management tools do i get?
You get tailor-made management tools specifically designed for CX teams: Set a monthly budget per CSM so you don’t have to worry about your budget or get every little gift approved.Your team can autonomously gift customers items from your shop or shop gift cards, or you can use the platform to buy swag for events on demand.
How are custom gifts fulfilled?
Custom swag orders are printed on-demand from the closest fulfillment center to the destination address. This saves you money, shipping time, and often duties. Unbranded gifts like gift boxes are shipped directly from our partners, and may not be available worldwide.
Is everything branded for my company?
Through Postsend you can choose and customize your customer shop’s branding as well as individual items. You can submit designs or have our team take your logo/branding and run wild (1 revision per item).
Can customers and employees shop in the store with their money?
Yes! You don't need to gift via the platform for anyone to shop.If someone buys an item using a credit card it will be shipped out with no fee to you and you’ll get notified who your biggest fans are.
Can I gift my employees?
Of course! A shop gift card makes a great internal "thank you", SPIFF, prize, or CXKO swag.
Why was Postsent created? What do you know about CX/CS?
We're glad you asked! We have a whole page dedicated to that!
Thanks!
We'll be in touch soon to set up your branded shop.
About
Postsent was born out of my own frustration with the fractional budget my CX team (CSMs, CSEs, Professional Services, and Data Analysts) of 20+ was given for gifting to encourage everything from retention to adoption to growth. I was staring down a budget less than the platform fee of major gifting platforms ($30,000!!!?) and figured I could make my own shop for a tenth of that.Postsent is based in Canada but uses international partners for manufacture, printing, fulfilment, and shipping. We believe in fair wages and a 4 day work week.“Postsent” is a riff on “present”, because we’re for post-sales teams instead of pre-sales.🌈 The more you know 🌈
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